Self-service AI chatbots, help websites and live chat, with all the protections you need.
Built on question & answer pairs combined with NLP/AI processing. No complicated decision trees or rules-based programming.
Wherever they are, whatever they need, FAQ Bot makes it easy to provide your community with automated, instant support at scale.
Deploy the same knowledge base on multiple support channels for even greater impact. Websites, Facebook, Messenger and more.
Use powerful voice of the customer analytics to finetune messaging, and more.
Connect to the tech you already to highly personalise interactions.
Based on questions and answer pairs, it's simple to get underway quickly. No complicated tree-like structures to hold you back. And if you need a hand with Q&A writing, our free GPT tool creates help content in minutes.
AI helps match your customers’ questions with the right answer. Use the questions your customers ask to finetune the bot.
One-to-one customer service is slow and time-consuming. Using AI, FAQ Bot matches answers to questions instantly in the chatbot and help websites, resolving 80% of chatbot inquiries immediately. Just when the customer wants it.
If needed, you can automate handover to live chat too.
Hellooo! I'm an example of how you can encourage your customers to interact with a chatbot
Start with a chatbot and live chat. Add in custom responses, Instagram & Facebook chatbots and help websites.
Accelerate your Q&A making with our GPT-powered FAQ Wizard. Edit and approve before published.
Enterprise privacy controls. ISO27001. No leakage into public GPT models, prompt attacks or takeovers.
No more guesswork. See the real questions asked and adapt your messaging to match. See full conversation history.
“Our overall experience with FAQ Bot has been great! We now have another employee to handle things while we focus on the more technical stuff!
The analytics are beneficial and give us an insight into what’s been doing each month.”
Source:
"With a social media team of two, it could take up to 24 hours for someone to get a response to their question. Now they can get an immediate response, and we know that Tohu can answer 80% of the most common questions. So the team can spend time answering the specific questions, and doing more of the strategic things for our Facebook channel rather than answering the same straightforward questions repeatedly."
Source:
Send us your details and we'll be in touch.
