Help pages

Provide the best answer to any question

Some questions can be answered by a one-line reply.

Others need a detailed explanation best suited to an in-depth article. Others need visuals like graphics, videos, and tours.  

Flexible content formats mean you’ll be able to answer more questions more successfully than ever before.

And if you're the content manager, you'll easily edit, publish and manage all your content from one place - short Q&A answers, and longer answers as well as all file assets.

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‍Make it yours

Setup your help pages to reflect your brand in minutes - no coding needed.

Include your logo, brand colours, favicon, background masthead images, and icons.

Run your help pages on any subdomain you like.

And of course, it looks great on any device!

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Articles solve complex problems more quickly

Create searchable, longer content for troubleshooting guides, product specs, and user documentation. Round out your help website with highly detailed content, where needed.

Include additional content in your articles for added clarity. Formats include video, graphic images, tables, links, and tours.

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‍Advanced article editing and collaboration

Create scannable long form content that meets readability goals.

The advanced WYSIWIG editor allows you to create scannable content and supplement it with video, graphics, tours, and links for improved understanding. Speed up content migration and creation by using the copy/paste with preserved formatting function.

Multiple editors can work on the same long form articles and make comments and edits in real-time. Always work on the most recent version and save published content as you go.

Version history comes as standard.

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Reusable content

If your help website has questions that need just a short answer, you can reuse your chatbot content for the same questions.

With one central knowledge base for both formats, the shorter answers in your help pages update automatically when you edit your chat content.

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Great for your team, great for SEO

Help pages are easy to set up and manage using Helpfruit's knowledge base and analytics.

They reuse your chatbot content to give customers short-form answers if possible too. Worried about content consistency? Don't be. When you make edits to your chatbot content, it syncs across all places.

Each page has its own search-friendly, shareable URL, making it easy to direct your customers to the information they need.