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A berry-good combination of posts about customer self-service, loyalty and AI.
See how EVA Check-in uses Helpfruit Ticketing to replace shared inbox complexity with clearer support workflows, faster triage, AI-assisted routing, and better visibility.
Use Helpfruit with MCP to connect ticketing and articles to AI workflows, reduce manual steps, and keep support content up to date.
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Get to know Awhi: Western Bay of Plenty’s multilingual, time-saving, AI-powered chatbot that brings clear, fast answers to residents with Helpfruit
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A simple, consistent support system can turn angry customers into satisfied ones, but how? We've got the recipe for stopping problems from escalating and fixing more issues faster.
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Helpfruit harnesses the power of Generative AI to sift through everyday chat exchanges, alerting support teams to potential issues long before they mushroom into full-blown crises.
Get to know Stanley: Steel & Tube’s time-saving, support-boosting, 24/7 customer-helping chatbot!
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AI chat is a wonderful way to deliver always-on, instant customer support, but getting started can be challenging – enter: Knowledge Juicer! 🍊
Are you curious about what the best way to maintain help knowledge is? In this blog, we'll reveal how you can leverage the maintenance of your help knowledge through AI, along with expert tips to get you started.
A new brand and identity for FAQ Bot. Welcome to Helpfruit!
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A comparison of AI patterns for retrieving text from knowledge sources.
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Discover how we’re supporting you to help more customers across more social channels without extra effort.
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Helpfruit now understands the intent behind questions. A better customer experience is here!
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An content strategy for GPT-created Q&A to reduce future update burdens.
Containing a practical example, this post shows how to create high quality Q&A in 4 steps.
Get a headstart on Q&As with this new tool.
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An outline for businesses about how to use GPT to get ahead with customer service chatbots.
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Self-service portals are taking off. Read our top tips for a highly customer-centric portal.
Facing a backlog of unresolved cases, the Teaching Council of Aotearoa New Zealand rolled out Helpfruit to answer their teacher members' questions more quickly.
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Six considerations when combining member portals with other self-service technologies
A guide for mid-sized businesses when short listing customer support automation tools.
An award-winning chatbot brings joy to fundraising
FAQ Bot is a finalist in the Microsoft NZ Partner Awards
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Covid-19 has changed the ROI of chatbots for customer support. Customer support teams are now managing more calls and interactions that require more time and effort to resolve than pre-pandemic times. This complexity has blown out first time resolution rates and times, increased call hold times, and reduced customer satisfaction.
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More than 3000 amazing Kiwis hosted Pink Ribbon Breakfast events in 2021 to raise funds for Breast Cancer Foundation NZ (BCFNZ). The charity's Virtual Assistant, powered by Helpfruit, was there to answer all their questions about hosting and fundraising. The chatbot saved BCFNZ's marketing and fundraising team approx. 250 hours over the ten-week campaign and provided valuable campaign insights.
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Help pages is a new help knowledge centre for your website. Help pages allows you to easily maintain and update your help content, learn from your customers, surface popular information on search-friendly pages and provide a great user experience.
How long does it take to set up and deploy a chatbot, and what are some possible approaches to getting your chatbot up and running?
In this article, we'll show you how quick and easy it is to get your Helpfruit chatbot up and running. Six steps is all it takes!
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Learn how Helpfruit supported rapid growth for contactless check-in solution EVA Check-in.
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A callout appears before your bot has been opened on your web page, as an invitation to interact. In this post we outline some of the interactions you can introduce via chatbot callouts.
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Introducing Helpfruit's new Bot Styles feature, which lets you style your chatbot to match your brand - in minutes.
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The Domain Name Commission launched its chatbot & digital employee Any to help members of the public with their .nz enquiries, 24/7.
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An automated HR chatbot can engage, empower and delight your employees, and liberate your HR team from routine and mundane enquiries.
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Make sure you never miss an important live chat, and ensure your customers get great service, every time.
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Kiwi equipment hire firm Hirepool moved fast in lockdown to develop a new chatbot and live chat channel to support their customers.
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Helpfruit now gives you the best of both worlds - all the usual chatbot features plus our most-requested feature, live chat.
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The COVID-19 coronavirus situation creates increasing demand for information. Chatbots can help you respond quickly and consistently.
Get even more control of how your Helpfruit chatbot responds with our new display questions feature.
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Education New Zealand (ENZ) has launched a new global, digital campaign designed to appeal to prospective international students who are attracted to our inclusive and forward-thinking society.
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Microsoft NZ announced its Partner Awards finalists this week, with FAQ Bot again making the shortlist in the Engaging Customers category.
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Use Helpfruit's powerful analytics features to continually improve your bot.
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First things first. And greetings, or welcome messages, are the first thing your customer will see when they fire up your Helpfruit.
Launched in January 2019 on the Study in New Zealand website and in May 2019 on Messenger, Helpfruit's chatbot Tohu aims to be a virtual assistant and an asset for the New Zealand international education industry. Tohu has already answered more than 10,000 questions from prospective students around the world interested in studying in New Zealand.
