Live chat

Balance chatbots with live help

Guide your customers to first-line self-service using chatbots and help pages. When customers need more help, give them option to escalate to live chat.

If the request is out of hours, ask customers to complete a short form in chat for follow-up later.

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Canned replies

Helpfruit's customised quick replies make managing live chats faster. Just push a button to send.

Great for agent introductions and common questions.

Live chat analytics

Categorise the outcome of chats and leave comments or tags for others to review.

Spot patterns and trends in the live chat analytics dashboard. Like whether you're over- or under-support capacity or if there are questions that agents need more training in.

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One-click feedback

Ask customers to give like/dislike feedback at the end of the chat.

See immediately where agents need coaching.

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Get up and running fast

No time to build your knowledge base? No problem. Get started with live chat and build your knowledge base as you learn what your customers are asking, like Hirepool and the Domain Name Commission did.

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