How chatbots help charities engage and mobilise supporters
Chatbots give charities a practical way to answer supporter questions, extend campaign capacity and help more people move from interest to action.
Solutions
Resources
Features
When customers need support, businesses turn to email, ticketing and call centre systems. But the problem remains – customers can’t get timely answers they need where they want them.
We’re turning this on its head.
Helpfruit is a self-service solution that answers 80% of customer questions on the channels they prefer – social (Instagram, Facebook, and WhatsApp), web chat, and web help pages.
Then, if a human is still required we support you with live chat and a superb ticketing system - all built in.
Helpfruit minimises support ticket volumes and increases customer satisfaction.
Helpfruit provides answers when and where customers need them.
It saves customers and content/social managers time - in a protected and safe way.
With tools to automatically scan your website or convert your existing content into help materials - it is a breeze to get started.
Helpfruit takes your content, however it comes, and efficiently uses it to service your customers right when they need it (right now).
Brand trust is important. Extra checks and balances are built into Helpfruit so you don't need to worry.
Backed by ISO27001 certification.
Social media chatbots make managing DMs easy on Instagram, WhatsApp, and Messenger.
Run one Helpfruit chatbot across all social channels, your website, and even work channels like Teams and Slack.
Extend and personalise chat answers using APIs to connect your data and CRM systems.
Provide in-depth support using Help Pages - our CMS for help articles.
When personal contact is needed, live chat minimises cost and effort.
Start with a chatbot.
Then add live chat, custom responses via API calls, and deep-dive help pages and a friendly ticket system.
Make help content quickly using our GPT 'Knowledge Juicer' tool to draft chat content from your approved documents. Edit and approve before publishing.
Enterprise privacy controls. Built and managed according to ISO27001. No hallucinations or leakage into public AI models.
Insights that identify what's working and where fine tuning is needed.
Enjoy this sweet deal – a 30-day free trial.
Try Helpfruit for free
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