Customer self-service on social

Swap out DMs for automated omnichannel help 24/7 - Instagram, WhatsApp, and Messenger.

"Our chatbot has helped over 10,000 teachers in the four months since launch by answering over 18,000 questions. These stats are better than anticipated at the outset – a great result for our members and us!"

Susan Fogarty, Communications and Advice Manager, Teaching Council of Aotearoa New Zealand

Deliver instant service on social

Automate DM replies

Liberate your Social Media Manager from customer service. Get Helpfruit to do your DMs 24/7.

Easily run Helpfruit's chatbot on Instagram, WhatsApp, Messenger, and web to provide answers to your customers at all times of day.
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Helpfruit is omnichannel

Dynamic customisations

Up close and personal

Alongside common answers, give personalised answers like delivery dates, order tracking information, and expiry dates. Customise responses using our proven API to access your data.
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Update your CRM with live chat conversation scripts too.
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Personalised answers using APIs

Susan Fogarty, Communications and Advice Manager, Teaching Council of Aotearoa New Zealand

Built-in analytics

Insights to optimise

Easily see what channel your chatbot works hardest on, where there are gaps in your knowledge base, or even if customers are abandoning chat conversations if you're asking them to form fill at the wrong time.

Weekly emails give at-a-glance pointers about where to focus on next.
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Better data. Better decisions.

Built for speed

A lightweight, fast widget

Built for fast, responsive load times, you can customise nearly everything in Helpfruit’s chatbot widget. From icons, colours and languages to welcome messages.

Quick response buttons and multi-lingual chat drive further customer engagement.
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Bot styling

Tight on time?

Turn existing help into chat content

Avoid hours of tedious work when making help content.

Just upload your approved PDFs and web pages and Helpfruit’s secure FAQ Wizard will create Q&A chat content in seconds.

Ready for you to edit and approve.

Make help content in minutes

When social customers need more

Deep dive answers

Answer every question, irrespective of whether it needs a quick answer or something more detailed.

Link from your chatbot to long-form content in your knowledge base - articles, tutorials, videos and more.
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Detailed help in an instant

Hellooo! I'm an example of how you can encourage your customers to interact with a chatbot

Your bot. Your way

Customisable bot identity

Having a bot doesn’t mean saying goodbye to your brand personality. With FAQ Bot, you can customise your bot to suit your brand – in style and tone of voice. And when you’d like a temporary look to pair with a campaign or seasonal message, this can be achieved quickly too.

Bot styling

Style your chatbot to match your brand - in minutes.

All of the answer, all of the time

Answer complex questions

See how the knowledge base works

Sometimes questions need more than a one-sentence answer.

Include long-form articles alongside your short answers in your help pages. Ideal for technical information, project summaries, and more.

Working with Helpfruit's articles editor, you create, refresh, and manage longer-form content, in a similar way to editing Word documents. Add graphics, videos, and links for improved understanding.

When you link articles to short answers, both types of content return in the chatbot when a teammate asks a question increasing the likelihood of a match.

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