Helpruit Ticketing

Modern ticketing that’s fast, conversational and collaborative

Helpfruit’s chatbot and help pages are designed so customers can help themselves 24x7. But we all know some issues need the human touch – and some customers just prefer email. That’s where Helpfruit ticketing (and live chat) comes in.

Ticketing designed for you

Helpfruit ticketing is for

• small to medium support teams that don’t need complex enterprise features
• SaaS companies scaling up
• companies that want to manage tickets on web and social channels

Efficient Email Support

Uncomplicated, easy to use, built for teams who care

Replace your shared email inboxes with Helpfruit’s ticketing inbox. Ditch your workaround workflows for managing support and tracking SLAs. Easily see what’s been picked up and what needs attention. Get your team resolving issues faster and keeping customer satisfaction high.

You probably don’t need 1000 ticketing features. Helpfruit keeps it simple and focused on the essentials. Easy to learn, easy to use.

Conversational, collaborative, and fast

Customer enquiries can move from self-service chatbot conversations (on your website or social channels) to tickets. Helpfruit keeps the context so support staff never have to start back at square one. And customers don’t have to repeat themselves.

Helpfruit blends chat and ticketing with automation and AI-assisted workflows and suggested replies.

When customers expect fast, personal support, Helpfruit gives you the tools your team needs! Enabling you to combine conversational messaging with simple ticketing, automation and reporting so support teams fix issues faster and you can scale with confidence.