Smarter help pages for everyone (with a bonus chatbot)

Smarter help pages for everyone (with a bonus chatbot)

Help pages is a new help knowledge centre for your website. Help pages allows you to easily maintain and update your help content, learn from your customers, surface popular information on search-friendly pages and provide a great user experience.

Help pages is powered by Helpfruit, and brings all Helpfruit's language understanding, search and matching intelligence to your help pages, for a better, more helpful experience.

Limitations of existing FAQ pages

Your customers have questions. That’s a given. You may already have some FAQ or help content on your website, but often it

  • Is hard to maintain and enhance
  • Doesn’t support the multiple ways a person might ask their question
  • Doesn’t provide good insight into whether people find answers

Help pages came about because of exactly this scenario. One of our other products, EVA Check-in, had a set of frequently asked questions on its website. The team added an Helpfruit chatbot that did a much better job of helping customers, answering many more questions than our static page, and providing better insight. Plus the static page was hard to maintain and share.  

This made us think…what if you could have one thing that did both? Provided access to the same helpful knowledge base on a page and in chat. That would be handy!


Benefits of better help with help Pages

1. Help pages are easy to maintain using Helpfruit's knowledge base and insights

2. Help pages recognise the many ways people ask a question in search and type-ahead results

Type-ahead results

3. Short, simple answers – optimised for chat means optimised for mobile users too

4. Get a chatbot and live chat with your help pages, and they can take over if your customer has a new or tricky question, or gets stuck.

Chatbot takes contact details for a support request


5. Popular content is surfaced, helping your customers quickly find the answers to their questions

Popular questions

6. Help pages accommodate a fast-growing knowledge base without appearing overwhelming – great for start-ups, and products, services and situations that are new and/or evolving rapidly.

7. Help pages have search-friendly, shareable URLs, making it easier to direct your customers to the information they need.


How do I get started with Helpfruit's help pages?

You can start with help pages, with a chatbot, with live chat - or go with a combo!

Contact us to find out more and get started.

(This blog was originally published by FAQ Bot. FAQ Bot rebranded to Helpfruit in May 2024. This blog has been updated accordingly.)