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A berry-good combination of posts about customer self-service, loyalty and AI.
Are you curious about what the best way to maintain help knowledge is? In this blog, we'll reveal how you can leverage the maintenance of your help knowledge through AI, along with expert tips to get you started.
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Discover how we’re supporting you to help more customers across more social channels without extra effort.
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Helpfruit now understands the intent behind questions. A better customer experience is here!
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Self-service portals are taking off. Read our top tips for a highly customer-centric portal.
Facing a backlog of unresolved cases, the Teaching Council of Aotearoa New Zealand rolled out Helpfruit to answer their teacher members' questions more quickly.
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Covid-19 has changed the ROI of chatbots for customer support. Customer support teams are now managing more calls and interactions that require more time and effort to resolve than pre-pandemic times. This complexity has blown out first time resolution rates and times, increased call hold times, and reduced customer satisfaction.
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More than 3000 amazing Kiwis hosted Pink Ribbon Breakfast events in 2021 to raise funds for Breast Cancer Foundation NZ (BCFNZ). The charity's Virtual Assistant, powered by Helpfruit, was there to answer all their questions about hosting and fundraising. The chatbot saved BCFNZ's marketing and fundraising team approx. 250 hours over the ten-week campaign and provided valuable campaign insights.
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Help pages is a new help knowledge centre for your website. Help pages allows you to easily maintain and update your help content, learn from your customers, surface popular information on search-friendly pages and provide a great user experience.
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Learn how Helpfruit supported rapid growth for contactless check-in solution EVA Check-in.
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The Domain Name Commission launched its chatbot & digital employee Any to help members of the public with their .nz enquiries, 24/7.
